Shipping, Returns & Exchanges

Shipping

Free shipping is available on qualifying U.S. orders of $45 or more after discounts. Available shipping methods and final charges are shown at checkout. For delivery timing or shipment questions, email Daniel at Dan@strikegum.com with your order number.

30-day returns

You have 30 days after receiving your order to request an eligible return. Products must be unused and in their original packaging. A receipt or order confirmation is required.

Email Daniel at Dan@strikegum.com to request a return. If approved, we will send a return shipping label, the correct return address and instructions. Do not send a package before receiving approval.

Sale items, gift cards and perishable goods are excluded from our voluntary return policy. Contact Daniel if you are unsure whether your item qualifies. These exclusions do not limit your rights under applicable consumer law.

Damaged, defective or incorrect items

Inspect your order when it arrives. If an item is damaged, defective or incorrect, email Daniel with your order number and details so we can help.

Exchanges and our energy guarantee

For a standard exchange, request a return first. Once approved, place a separate order for the replacement.

Our separate energy guarantee covers only a first-time purchase of a single 5-piece pack, with one exchange per customer requested within 30 days of purchase. Multipacks and trays are excluded from that guarantee. See the guarantee page for full terms.

European Union withdrawal rights

Where the statutory right of withdrawal applies to an order delivered to the European Union, you generally have 14 days after delivery to notify us that you wish to withdraw without giving a reason. Exceptions may apply, including rapidly perishable goods and sealed goods unsuitable for return for health or hygiene reasons once unsealed. Email Daniel at Dan@strikegum.com to exercise your rights or ask about your order. Statutory rights take precedence over our voluntary return policy.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds under our voluntary return policy are issued to the original payment method within 10 business days. Your bank or card provider may need additional processing time. If more than 15 business days have passed since approval, email Daniel at Dan@strikegum.com. Mandatory refund deadlines under applicable law still apply.